At trimuibrick.com, we work to process, pack, and ship orders carefully and efficiently. Please review the shipping information below before placing an order.
1. Order Processing Time
Orders are typically processed within 1-3 business days after payment is successfully received. Orders are not usually processed on weekends or public holidays. During product launches, promotions, holidays, or high-volume periods, processing may take slightly longer.
2. Shipping Time
After dispatch, estimated delivery time is generally 8-20 business days, depending on the destination, carrier route, customs handling, local delivery conditions, and remote-area coverage.
Delivery estimates are provided for reference only and are not guaranteed. Public health measures, weather, carrier disruptions, customs inspection, local holidays, or other circumstances beyond our control may delay logistics.
3. Shipping Method
We use international parcel and e-commerce logistics carriers selected according to the destination country, product type, package size, and available shipping route. Tracking information will be provided when available.
4. Shipping Fee and Free Shipping
Shipping fees, if applicable, are shown at checkout before payment. We currently offer free worldwide shipping on orders over $69, unless a product page or checkout notice states otherwise. The free shipping threshold applies to eligible products and shipping destinations available through our checkout system.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region. These charges are not included in the product price unless clearly stated at checkout and are the customer’s responsibility where applicable.
6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Additional costs or delays caused by incorrect, incomplete, or undeliverable addresses may be the customer’s responsibility.
7. Lost, Delayed, or Damaged Packages
If your package appears delayed, lost, or damaged, please contact us at support@trimuibrick.com with your order number and tracking details. We will review the case with the carrier and provide a reasonable solution based on the shipping status and order details.
Related Shipping Help
After your order ships, you can use the order tracking page to follow delivery progress. For setup questions after delivery, visit the TRIMUI support hub. If you need direct help with an address, delay, or damaged parcel, please use our Contact Us page.
Before Contacting Us About Delivery
Tracking can pause while a TRIMUI handheld is moving between carrier facilities, waiting for customs processing, or being handed to a local delivery partner. If the tracking page has not updated for several business days, keep the tracking number and order number ready so we can check the shipment more quickly.
After delivery, new owners can continue with the TRIMUI support and setup hub, the microSD storage guide, or the battery, screen, and care guide.
Delivery Preparation Tips
After placing an order, keep your order confirmation email and shipping notification available until the package arrives. Please check that the delivery address, apartment number, phone number, and email are accurate. Small address errors are one of the most common causes of delay.
When your handheld arrives, inspect the package before discarding the box. If you need setup help after delivery, start with the TRIMUI Brick setup guide, TRIMUI Brick troubleshooting guide, or Smart Pro S delivery setup guide.