At trimuibrick.com, we want customers to shop with confidence. If there is an issue with your purchase, please review this policy and contact us before sending any item back.
1. Order Cancellation
Orders may be canceled before they are shipped. If you need to cancel an order, contact us as soon as possible at support@trimuibrick.com. Once an order has been processed or dispatched, it may no longer be eligible for cancellation.
2. Return Eligibility
We accept return requests within 30 days after delivery for eligible products. To qualify, the item should be unused or in resalable condition, with original packaging, accessories, manuals, and proof of purchase, unless the product is defective or damaged on arrival.
3. Non-Returnable Situations
- Items damaged by misuse, improper handling, unauthorized modification, or accidental damage after delivery
- Products returned without prior approval
- Items missing original accessories, parts, or packaging where this affects resale or inspection
- Digital downloads, firmware services, or virtual items, if any, once delivered
- Returns requested after the stated return period, unless required by applicable law
4. Return Process
To request a return, email support@trimuibrick.com with your order number, the email used for the order, a description of the issue, and photos or videos if the product is damaged, defective, or incorrect.
After we review your request, we will provide return instructions if the return is approved. Do not send products to the company address listed in our Terms of Service. That address is not a returning address. Returns sent without authorization or to the wrong address may be refused or delayed.
5. Refunds
After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Depending on the payment provider or bank, it may take additional time for the refund to appear in your account.
6. Exchanges and Replacements
For defective, damaged, or incorrect items, we may offer a replacement, exchange, repair support, partial refund, or full refund depending on the order details and available evidence.
7. Return Shipping Costs
Return shipping costs may be the customer’s responsibility unless the issue was caused by our error, such as sending the wrong item or a verified defective product. Original shipping fees and payment processing fees may be non-refundable unless required by applicable law.
Related Return Help
Before requesting a return, you can review our shipping policy, check your package on the order tracking page, or visit the TRIMUI support hub for setup and troubleshooting guidance. For return approval, please contact us through the Contact Us page.
Before Requesting A Return
Before opening a return request, please confirm the exact TRIMUI model, order number, delivery date, and the main issue you are experiencing. If the problem is related to startup, firmware, charging, missing games, or microSD card setup, first check the TRIMUI Brick troubleshooting guide or the Smart Pro S setup and firmware checklist. Many setup issues can be solved without shipping the device back.
If a return is still needed, include clear photos or a short video showing the product condition, packaging, and issue. This helps our team review eligibility faster and reduces back-and-forth messages.