We are always happy to hear from you. At trimuibrick.com, support matters just as much as the products we sell.
For order questions, shipping updates, product information, returns, refunds, technical support, or general inquiries, please contact us by email at support@trimuibrick.com or through the form below.
Before You Contact Us
To help us resolve your issue more efficiently, please include your order number, the email address used for the order, a short description of the issue, and photos or videos if they are relevant. For setup or firmware questions, also mention the TRIMUI model, storage option, firmware version if known, and the step where the issue appeared.
Quick Help Links
For common questions, these pages may help before you send a message: track your order, review our shipping policy, check the return and refund policy, or visit the TRIMUI support hub for setup and product guidance.
Contact Form
Response Time
Our support team usually replies within 1-3 business days. During weekends, public holidays, or peak sales periods, response times may be slightly longer.
Business Inquiries
For partnership, cooperation, or other business-related questions, please contact us at support@trimuibrick.com and clearly mention your request.
What to Include in Your Message
For order or shipping help, include your order number, email address used at checkout, country, and tracking number if one has already been issued. For TRIMUI setup questions, tell us the model you use, such as TRIMUI Brick, Brick Hammer, Smart Pro, or Smart Pro S, plus the microSD card size, firmware version if known, and a short description of the issue.
Before sending a message, you may also find a quick answer in the order tracking page, shipping policy, refund and returns policy, or TRIMUI support and setup hub.
Helpful Links Before You Wait for a Reply
If your question is about choosing a TRIMUI handheld, the buying guide and model chooser may answer it faster than email. If your question is about using a device after delivery, start with the TRIMUI Brick setup guide, Smart Pro S setup guide, or firmware download hub.
Before contacting support
If your question is about setup, firmware, SD cards, charging, or missing games, please check the TRIMUI Brick troubleshooting guide or Smart Pro S first-boot help first. If the issue remains, include your order number, model, microSD size, and a short description when contacting us.
How To Get A Faster Answer
For the fastest reply, send one clear message with your order number, device model, country, and the exact issue. If the question is technical, include your microSD card size, firmware version if known, and whether the device boots, charges, or shows games correctly. Photos or a short video are helpful when reporting delivery damage, screen issues, or startup behavior.