At trimuibrick.com, we work hard to make sure your order is packed carefully and shipped as efficiently as possible. Please review the information below to understand how our shipping process works.
1. Order Processing Time
All orders are typically processed within 1–3 business days after payment is successfully received.
Please note:
- Orders are not usually processed on weekends or public holidays
- During product launches, promotional periods, or holiday seasons, processing may take slightly longer than usual
- If there is any issue with stock availability or shipping information, we may contact you before dispatch
2. Shipping Time
After your order has been processed and shipped, estimated delivery time is generally 8–20 business days depending on the destination, carrier route, customs handling, and local delivery conditions.
Please note that shipping to certain remote regions, island destinations, or limited-service areas may take longer.
Delivery times are estimates only and are not guaranteed.
3. Shipping Rates
We offer free shipping on orders over $69.99.
For orders below $69.99, a shipping fee will be calculated at checkout based on the destination and available shipping method.
From time to time, we may also run special promotions that include free shipping on selected products or orders.
4. International Shipping
We ship to many countries and regions worldwide.
Because international shipping depends on flight schedules, customs clearance, and local courier operations, delivery times may vary from one country to another. Some destinations may experience longer transit times than others.
If you are unsure whether we currently ship to your location, please contact us before placing your order.
5. Customs, Duties, and Import Taxes
For international orders, customs duties, import taxes, VAT, or similar charges may apply depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer.
trimuibrick.com is not responsible for delays or additional costs caused by customs clearance procedures in the destination country.
We recommend checking your local import rules before placing an order.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking information when available.
Please note:
- Tracking updates may take a few days to appear after dispatch
- In some cases, tracking may not update continuously while the parcel is in transit between countries
- Final delivery updates depend on the local carrier
If you do not receive a shipping confirmation within a reasonable time after placing your order, please contact us and we will be happy to check the status for you.
7. Address Accuracy
Please make sure your shipping address, phone number, and email address are entered correctly at checkout.
We are not responsible for delivery issues caused by:
- Incorrect or incomplete shipping addresses
- Missing apartment, suite, or postal details
- Incorrect contact information provided by the customer
If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to update the information before the order is shipped, but we cannot guarantee changes once the package has been processed or dispatched.
8. Delayed Shipments
While most orders arrive within the estimated timeframe, delays may occasionally happen due to factors beyond our control, including:
- Customs inspections
- Flight or transit disruptions
- Severe weather
- Local courier delays
- Holiday season backlogs
- Regional service interruptions
If your package appears delayed, please contact us and we will help review the shipment with the carrier.
9. Lost Packages
If a package appears to be lost in transit, we will assist in opening an investigation with the shipping carrier.
Please note that a parcel is not considered lost simply because tracking has not updated for a short period. Some shipments may have limited scans during international transit.
If the carrier officially confirms that the package is lost, we will work with you to provide an appropriate solution.
10. Delivered but Not Received
If tracking shows that a package has been delivered but you have not received it, we recommend that you:
- Check around your delivery location
- Ask family members, neighbors, or building staff
- Contact the local carrier for more details
If you still cannot locate the parcel, please contact us. We will do our best to assist, but we are not responsible for packages that are marked as delivered by the carrier to the address provided by the customer.
11. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned because of an incorrect address, failed delivery attempts, or failure to clear customs, any resulting shipping charges, return fees, or handling fees may be deducted from the refund where applicable.
12. Split Shipments
In some cases, items from the same order may be shipped separately depending on warehouse availability, packaging requirements, or shipping efficiency.
If your order arrives in more than one package, there is no need to worry. The remaining items may still be on the way.
13. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us through our support page:
Website: trimuibrick.com
Contact Email: help@trimuibrick.com
We are always happy to help and will do our best to make sure your order reaches you as smoothly as possible.