Want to check the status of your order? We are here to help.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information. You can use that tracking number to follow your package while it is in transit.
How to Track Your Order
Tracking your order is simple:
- Check your shipping confirmation email
- Find your tracking number
- Use the tracking link provided in the email, or enter the tracking number on the carrier’s tracking page
Please note that tracking updates may not appear immediately after shipment. In many cases, it can take a few days for the carrier system to show the first scan.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
During busy periods, holidays, or special promotions, processing may take slightly longer. We appreciate your patience and understanding.
Delivery Time
Estimated delivery time is usually 8–20 business days depending on your destination, customs handling, and local carrier operations.
Please keep in mind that delivery times are estimates and may be affected by factors outside our control, such as:
- Customs clearance
- Flight or transit delays
- Weather conditions
- Peak season shipping volume
- Local courier delays
Tracking Not Updating?
If your tracking number does not show updates right away, there is usually no need to worry.
International shipments may go several days without a visible scan while moving between logistics hubs or countries. This is normal in many cases.
If your tracking has not updated for an extended period and you are concerned, please contact us and we will help review the shipment status.
Order Not Delivered Yet?
If your package has not arrived within the expected timeframe, please first check:
- Your tracking information
- Whether the parcel is being held by customs or the local carrier
- Whether delivery attempts were made
- Whether someone else at your address accepted the parcel
If you still need assistance, please contact us with your order number and tracking number.
Delivered but Not Received
If tracking shows your order as delivered but you cannot find it, we recommend:
- Checking around your mailbox, front door, porch, or reception area
- Asking family members, neighbors, or building staff
- Contacting your local delivery carrier for more information
If you still cannot locate the package, please reach out to us and we will do our best to assist.
Need Help?
If you have any questions about your order status, shipping progress, or tracking information, please contact our support team.
To help us assist you faster, please include:
- Your order number
- The email used to place the order
- Your tracking number
- A short description of the issue
Contactar-nos
For tracking help or shipping support, please visit:
Website: trimuibrick.com
Contact Email: help@trimuibrick.com
We are always happy to help and will do our best to make your shopping experience smooth and reliable.